It’s time for another Stitch Fix review! They seem to be a reader favorite, and they are a personal favorite, as well. If you’ve missed my other reviews of this clothing subscription service, check out Stitch Fix review 1 (where you’ll also learn exactly how Stitch Fix works), Stitch Fix review 2 and Stitch Fix review 3.
Stitch Fix #4….the Fix that Never Was
About six weeks ago I logged into Stitch Fix to place an order for my fourth box. I was really shocked to see that the wait time for a fix was almost 7 weeks long. Yikes! I was hoping to get a box of clothes that would be appropriate for the cruise I would be going on November 1st. So I sent customer service an email and politely begged them to help a girl out. They were totally sweet and agreed, stating that my box would arrive on October 25th.
On October 26th I got the email that my box was on the way. I was a little bummed because I thought it would be arriving on the 25th and now it would be cutting it close in terms of the timing, but beggars can’t really be choosers, right?
So when I still hadn’t received my box 2 days before vacation time, I checked the FedEx shipping information, and all FedEx had was package shipping information. They didn’t show any record of actually receiving the box. Yikes! So I emailed Stitch Fix, and after 24 hours and having heard nothing, I went to their Facebook site and put out an SOS. That worked, and I got in touch with someone and explained that I was leaving the next day for a week-long vacation, that I had been planning on using the clothes as some of my wardrobe for the week, and that if it arrived while I was gone I wouldn’t be able to return it within the 3 day window. Basically, it was a hot mess.
Stitch Fix determined that the package was lost and offered to send me another package the week I returned. I agreed, but asked for different clothing since I wouldn’t be needing clothes meant for 90 degree weather anymore. I also asked for them to refund the $20 styling fee for box #4 since I never even got to see the clothes. They agreed to do so, although I am frustrated that I can’t find any record of that happening in my account information (Stitch Fix doesn’t seem to show a record of previous orders for you to review, which is something I wish they would change).
Stitch Fix #5
When I got home late in the evening on the 7th, my fix was already at my house. This made me panic a little bit because of the 3 day window. I knew I wouldn’t be able to try stuff on and snap photos Friday, which meant it absolutely had to be done Saturday. I was a bit more rushed than I wanted to be, and I was surprised to get the package that early since I told them I wouldn’t be home until the 8th. But whatever…getting a box of clothes is always fun, so why rain on the parade?!
My Least Favorite Box
Alas, my string of bad luck with Stitch Fix wasn’t over, yet. This was by far my least favorite fix. The packaging seemed a bit sloppy, as the cards that come with styling suggestions weren’t even attached to the clothing. Perhaps since it was a “re-do” box they were just in a terrible hurry? I also had a stylist I had never used before and I just don’t think she had a good read on my style preferences.
Here’s what I got:
The color of the Leighton Twist-Front Sheer Blouse from Kut From the Kloth was very pretty, and the price was right, but I was swimming in this top. It is meant to be drapey, but it felt like I was wearing a sack. No good! Also, it was far too similar in style to the green top that was in fix #2 and that I already purchased. Seemed like a mistake on the part of the stylist to send me something so similar to something I’ve already received.
This is the Kensie Olivina Slub Knit Long Sleeve Sweater. And it came with a hole in the sleeve. 🙁 So even if I had liked it, I would have returned it. This also tells me that this is the type of garment that will very easily get ruined, which means it isn’t practical for me.
Also? I totally don’t like it! It reads as a bit too “sporty” for my taste…I don’t care for the sporty look at all. This was just a huge miss, all around.
Let me give my stylist credit where it is due: the style of this coat is in line with my tastes. I like the drapey, flowy, romantic look of it. But alas, the fit was weird! I totally didn’t like how it looked with the belt, so I left it off altogether. And the sleeves were rather snug. In this picture, I’m in a sleeveless tank, so it fit. But if I had on a sweater or basically anything with sleeves, it would have been uncomfortably tight. Also, since it is wool, it is itchy, so wearing it with sleeveless stuff is never going to happen. And finally, it just isn’t something I need. About a month ago I picked up a gorgeous Bebe black coat at Unclaimed Baggage for just $10 (they were have a special coat sale the day I went). So a $98 jacket that would serve the same purpose just isn’t going to happen.
This is the Zouk Ronda Dot Print Sleeveless Dress, and not to be overly negative, but I might as well just be honest…I pretty much hate everything about it. It is polka dot that is venturing into animal print, and I detest animal prints. It is too big in the chest (which is a problem I never ever experienced, so I can’t imagine who this dress actually fits well!), and I would never have a reason to wear it since I don’t work in an office setting, and this dress just screams, “wear me in a cubicle, please!”.
And finally we get to the piece that I actually kept. This is the 41Hawthorn Aleah Heathered V-Neck Dolman Top. And honestly, I didn’t love it. I liked it ok. And I didn’t want to lose my $20 styling fee credit. The color is nice and on trend. And the bat-wing style is in right now, even though it is a trend I’m not too excited about. But Tim said he liked it an I was feeling so sad about returning the whole thing, so I just went for it. I will say that it is a very cozy and comfy top, and I’m glad to have something so casual that looks nice in my closet. But if it had been in a box with better selections, it likely wouldn’t have made the cut.
Why I’ll Order Stitch Fix #6
Whew! I’m a little worn out from all that complaining! I bet you are, too. And you’re probably really surprised to hear that my Stitch Fix dud isn’t going to stop me from ordering Fix #6 (I actually have it scheduled already…second week of January!). I’m not giving up because I’ve personally experienced what a fantastic job the stylists at Stitch Fix can do, and I have reaped the benefits of not having to look for fun new clothes for myself (I just don’t have time and I’d rather poke my eyes out with a fork than take my girls to the mall. Totally serious).
Here’s my assessment of what went wrong here: Stitch Fix has skyrocketed in popularity, and the demand for fixes is greater than the supply of stylists who work there. As a result, they are backlogged and probably overworked right now. And when you are exhausted, you don’t do your best work! My fix got thrown into the mix at the last minute, and all the stylist had to go on was my previous info, which she probably didn’t have enough time to properly review, and she knew that I DIDN’T want summer stuff anymore. So she just threw together what she could as fast as she could (this is my assumption…I don’t know if this is how it actually went down).
I trust that by January, Stitch Fix will have adjusted to the growth and hired more great stylists so that everyone isn’t over worked and can put together killer fixes. I still dream of the day when I get the perfect fix and keep all 5 pieces. I want that 25% discount that you get when you order the whole thing! 🙂
So yes, even though this go around was rough, I would still absolutely recommend that you try out Stitch Fix. I’ll be back for more, and I’ll be sure to tell you all about!