I’ve had people ask me if I ever buy anything anymore, since I’m always reviewing products for this blog.
Yes, absolutely. And I often become a repeat customer for some of the places that I review, because I have such positive experiences with them. Maybe there are some review bloggers out there who rarely make purchases any more, but I think the vast majority of us are still out there shopping!
One company I have bought from and will buy from again is EcoMom. I wanted to tell you about my experience shopping with them over the holidays, because they demonstrated superior customer service, and I think they deserve some kudos!
The week of Thanksgiving, EcoMom had an AWESOME sale. Everything on their site was 33% off, and you got free shipping for orders of $50 or more. They also randomly drew 4 sales each day, and gave those customers their orders for free, regardless of how much they ordered. Pretty amazing, huh? I definitely wanted in on that!
I shopped and created a wish list that had over $200 worth of stuff on it. While the discount would have knocked quite a bit off that final bill, it was still more than I could pay. So over a few days I whittled it down until it was much closer to $50. But when I went to place my order, I was sad to see that about 2/3 of the stuff I wanted was out of stock. I was SUPER bummed out, because I had carefully selected some fabulous things for Darah and for upcoming baby showers. I realized that I wasn’t going to be able to take advantage of the sale if I couldn’t place my order that day.
So, not being one to give up so easily, I contacted customer service and asked if there was a way for me to place my order. I explained that I’d be willing to wait for items to come back in stock, even if it meant I wouldn’t get them by Christmas. EcoMom got back to me right away and made it happen so that I could get all my goodies at the sale price. They also kept me up to date on when items were arriving, and I had everything in my hands within 2 weeks. I was beyond impressed. They even offered to ship items to me as they arrived, which of course would have cut into their profits by them having to pay shipping fees multiple times. I declined that offer, but was blown away that they offered that up as an option.
What I learned from that experience is that EcoMom is VERY serious about offering the best in the way of customer service. I will most definitely be shopping with them again in the future because I felt appreciated and I felt that my business was valuable to them, even though my order wasn’t very large. Well done, EcoMom!
Win it!: EcoMom knows that I love them, and they wanted to send some love back to my readers in return! So I have a $15 credit to their store up for grabs! The contest will run until February 16th at 11:59pm EST when a winner will be selected using Random.org. The winner will have 48 hours to respond to the winning notification before the prize is forfeited and a new winner is selected. Open to residents of the United States. Limit one entrant per household, please.
Mandatory entry: Tell me what you would purchase using the credit if you won!
My answer: I’d upgrade Darah’s potty to this one!
1. Sponsor love: Like EcoMom on Facebook
2. Blogger love: Follow Stuff Parents Need on Google Friend Connect
Be sure to enter my other current giveaways found on the sidebar of my home page.
Disclosure: I received a complimentary product in exchange for hosting this giveaway. My customer service story is uniquely my own!